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1. How do I create an online account?

Before you begin you'll need to have your utility account number, and last four numbers of the social security number that was used to set-up the account. Your account number can be found on any billing statement.

1. Go to utilities.gallupnm.gov and go to "New Users: Start Here" and click "Create a Profile".
2. Enter your ACCOUNT NUMBER and last 4 of SSN. Click "Next."
3. Enter a valid e-mail address and create a password and click "Next."
4. The system will send an activation e-mail to the address you provided. Check your "Junk Mail" as it may have gone there. Inside the e-mail, click on the link to activate your account.

This will complete the registration process.

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2. What do I do if I signed up for an account but never received a confirmation e-mail?

Check your spam folders to see if the confirmation e-mail was flagged by your e-mail system. Be sure to allow e-mail from NoReply@GallupNM.gov to prevent your spam filters from deleting city messages.

If you still cannot find your confirmation e-mail, please contact Customer Care for assistance.

3. I forgot my password. What do I do?

Go to the account access home page and click on FORGOT PASSWORD. Enter your E-MAIL ADDRESS. The system will send you an e-mail with your account password so you can login. You only have 1 hour before the link expires. Check your Junk Mail folder if you haven't added "NoReply@GallupNM.gov" to your approved contacts.

If you changed e-mail accounts, contact Customer Care to have your information updated. Please be ready to verify your identity with the Customer Care representative.

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4. Why won't the system allow me to set-up Automatic Payments?

As a security measure for your protection, we do not want to store any credit card information. If you would like to set-up automatic payments, you will have to arrange for that with your banking institution.