Why wasn’t my herbie picked up?
There are several reasons why it may not have been picked up. First, if your herbie is overloaded or has large items in it such as construction material, dirt, branches, boards, or furniture, it will not be emptied. Please contact us to request an open truck to have these items removed (additional charges shall apply).

If the herbie was not out before the refuse truck arrived, or if it was obstructed in any way, it will be considered a “missed pickup.” If you want to have the herbie emptied, there will be a charge of $9.05 to have a truck return to your location.

Show All Answers

1. Where can I recycle household items?
2. What is a herbie?
3. What are the guidelines for using the residential collection service?
4. Why wasn’t my herbie picked up?
5. I left some extra items next to my herbie but they were not taken. Why?
6. Does the city collect solid waste on holidays?
7. What are my responsibilities for care of the herbie?
8. What if I am unable to place my herbie at the curb?
9. How do I order open truck services?
10. What is the free open truck program?
11. How do I obtain free dumping coupons?