Collections, Shutoffs, and Write-offs
ShutoffsIf an account is shutoff for non-payment, we cannot restore service until the delinquency, shutoff notice fee and reconnect fee are paid.
Reconnect FeesThe reconnect fee for residential accounts is $100; for commercial accounts the fee is $250. We only accept cash, credit cards, money orders, or certified checks for payment when an account is in shutoff status. Personal checks cannot be accepted for payment of shutoff accounts.
Unable to Pay BillCustomers unable to pay their utility bill in full have several options:
- Make a payment arrangement
We will authorize a short-term extension (less than 30 days) to allow the customer additional time to pay the entire delinquency. Customers that do not honor their payment arrangement will be prohibited from making arrangements in the future.
- Deferred payment plan
At the discretion of Customer Care management, customers may defer larger bills over an extended period (up to 12 months). The deferred amount is paid in installments in addition to their regular monthly charges.
- Obtain financial assistance
Low-income customers may be eligible to apply for a one-time grant through a number of local social service organizations.