News Flash

City of Gallup News

Posted on: October 4, 2018

Public Notice: Scheduled Enterprise Software Outage - 10/12/18 at 1:00 pm - 10/15/18 at 8:00 am

Friday, October 12th, 2018, from 1:00 pm through Monday, October 15th, at 8:00 am.

All City of Gallup customers will be affected.


The Information Technology Department will be upgrading the City’s enterprise software (Naviline) and will need to shut off all services to the system to perform the upgrade.  We will perform most of the upgrade on the weekend to minimize the disruption but will need a few hours to close out all systems to begin the upgrade. 

The Customer Care Department, Planning and Development Department, and the City Clerk’s office will not be able to take any payments after 1:00 pm on Friday, October 12th, 2018. 

The Customer Care Department will be closed after 1 pm.  This will also affect customers’ ability to make a telephone payment or online utility payment until Monday, October 15th, 2018.  If you have a billing statement with a due date between Friday the 12th through Sunday the 14th, 2018, please make your payment before 1 pm or call 505-863-1201 to make payment arrangements to prevent any disruptions to your utility services.

The Planning and Development Department will not be able to print building permits and issue Certificate of Occupancies.  If you have any Planning and Development questions, please call 505-863-1240.

The City Clerk’s office will not be able to print Business Licenses during this time as well.  If you have any City Clerk’s office questions, please call 505-863-1254.

We apologize for this inconvenience, but the upgrade will greatly enhance the sustainability and effectiveness of our enterprise software to serve you, our customers.

Any other questions please call the Information Technology department at 505-863-1300.

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