Utilities

The City of Gallup operates one of the largest municipal utility groups in the state of New Mexico. Our employees are dedicated to delivering reliable, high quality services to our community. We provide electric, water, wastewater, and solid waste services for approximately 11,000 accounts in the greater Gallup area. Each day, we produce over 3 million gallons of drinking water and treat 2.4 million gallons of wastewater, utilize our 800 miles of transmission and distribution lines to fulfill the electrical demands of over 20,000 citizens and businesses, and collect over 180,000 pounds of solid waste.

Billing and Service Questions


Please contact Customer Care at (505) 863-1201.

Report Service Outages or Utility Emergencies


To report a utility service disruption, downed power lines or other utility emergencies, please contact us at:

  • During Business Hours (Monday-Friday 8 am to 5 pm)
    Utility Dispatch: (505) 863-1200
  • Nights, weekends and holidays
    Metro Dispatch: (505) 722-2002

Report Sewage Odors


To report a sewage odor, please call the hotline at (505) 726-2440.

Report a Street Light Problem


Click Here to Report a Problem

2016 CCR Available Now
The city of Gallup now has available it's 2016 Water Quality Report

You may request a hard copy of the report by calling the Utility Engineering Administration Office at (505)863-1289.